Refund policy

 

At KARV COLLECTIF, every piece is created with care and intention. We want you to have a smooth and transparent shopping experience. This Refund Policy explains the terms under which refunds, returns, and exchanges are accepted.

Eligibility for Returns & Refunds

  • Products are eligible for return or refund within 7 days of delivery.

  • Items must be unused, unwashed, unworn, and in their original condition, with all tags and packaging intact.

  • Products showing signs of wear, damage, or alteration will not be eligible.

  • Items marked as Final Sale are not eligible for return or refund.

How to Request a Return or Refund

To initiate a return or refund, please email us at:

hello@karvcollectif.com

Include:

  • Order number

  • Reason for return

  • Clear images (if the product is damaged or incorrect)

Our team will review your request and respond within 24–48 business hours.

Refund Process

  • Once the returned item is received and inspected, you will be notified of approval or rejection.

  • Approved refunds will be processed to the original payment method.

  • Refunds are typically completed within 5–7 business days after approval.

  • Shipping charges are non-refundable, unless the return is due to a defect or an error from our side.

Exchanges

  • Exchanges are allowed only for size-related issues, subject to availability.

  • If the requested size is unavailable, a refund or store credit may be offered.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Share photos or videos clearly showing the issue

We will arrange a replacement or refund at no additional cost.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable courier service, as we are not responsible for lost return shipments.

Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once an order is shipped, it cannot be cancelled.

Contact Information

For refund or return-related queries, contact us at:

Email: hello@karvcollectif.com