Privacy policy

 

KARV COLLECTIF (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or interact with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

1. Personal & Contact Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

2. Order & Payment Information

  • Order details and transaction history

  • Payment confirmation and method
    (Payment details are processed securely by authorized payment partners; we do not store card or UPI details.)

3. Account Information

  • Login details (if you create an account)

  • Preferences and settings

4. Technical Information

  • IP address

  • Browser and device information

  • Website usage data (pages visited, interactions)

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Arrange shipping, returns, or exchanges

  • Communicate order updates and support responses

  • Improve our website and customer experience

  • Send promotional or marketing communications (you can opt out anytime)

  • Prevent fraud and ensure platform security

  • Comply with legal and regulatory obligations

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings.

Sharing of Information

We may share your personal information only when necessary, including with:

  • Payment processors for secure transactions

  • Shipping and logistics partners to deliver your orders

  • Technology and service providers for website operations and analytics

  • Legal authorities if required by law or to protect our rights

All third parties are required to handle your information securely and responsibly.

Data Security

We implement reasonable security measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security of data transmitted online.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Maintain records for legal and accounting purposes

  • Resolve disputes and enforce policies

Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Opt out of marketing communications

You may exercise these rights by contacting us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing personal information.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: hello@karvcollectif.co